Alternatives for the decision regarding the high lead found in the whistles Essay

The view of determining how to handle the recently disc all overed laid-back lead content in the large whistles tell a equivalencet is a difficult one that pull up stakes in some way affect the party. Three alternatives have a bun in the oven been make to allow picks for this finis.Alternative 1 Say nonhing allow the whistles lode to go without notifying the node.Alternative 2 Replace the clients run by providing whistles that meet the appropriate go with exemplifications.Alternative 3 shock the node and explain the power, offer them a discount for on the whistles that be start than the corporation standard.Decision Process The process for choosing the three alternatives began by identifying the end to be do. The decision at hand is what to do with the reading discovered about the order of whistles going to a school in South America. This is a big decision that w stricken affect the gild in each alternative. The next step of the process is listing natural s elections likely for the situation, and then studying those options by listing favors and disadvantages of each. Then the decision was do by choosing the best overall solution for the decision. And lastly the decision was evaluated to go steady if the results were what was expected.The three options for this decision are listed above say nothing to the customer, renew the order, or try to make a deal for the customer. Each option is motivated by a result that forget benefit the fellowship financially, ethically, or a mixture of both.The idea behind the alternative 1 decision was to accomplish money upfront and not b otherwise with order changes and other inconveniences for the company. In studying this option the advantage of this would be to fork up money and time for the company. The disadvantage would be a maybe upset customer, an unethical move which could make employees see the company as being unfair giving a poor product that could be gaga to children. The legal ramifications of this alternative would be risky if the a child became ill from the use of the whistles and the company was blamed, sued, etc.The idea behind the alternative 2 decision was to replace the customers order with whistles that are not potentially groundless and meets the company standards. The advantage of this option is not putting the company in an unethical situation of trying to pass products that are under par for high eccentric. This provide help set a standard of ethics in the company that could motivate employees to do good work. The disadvantage of this option is that it lead constitute the company $100,000. The financial loss could take a long time to recover from, the positive influence on employees wont immediately compensate for the loss. There would not be a legal riposte with this option.The idea behind the alternative 3 decision was to try and contact the customer and explain the situation and let them settle if they would like the whistles replac ed or to take the hazardous whistles at a discount. The advantage of this alternative is that the customer could decide to keep the original whistles which would still preserve the company a considerable amount of money cutting the losses to a much smaller amount. Also it would show that the company had the customers best interest in mind. The disadvantage of this option is that it could bounce negatively on the company still because we cant real determine how the customer allow feel about the whistles that are potentially hazardous. They customer might think that the company is trying to cut corners and save themselves money. This would be bad for afterlife chore. Legally the customer would probably not try and sue the company, but in that respect is still the potential issue of the company being reported as manufacturing products with too high of a lead content. This would kill the companys reputation and the customer relationships of other clients.Recommendation Alternati ve 2 is the recommended decision replacing the customers order by providing whistles that meet the appropriate company standards. This decision was make by both ethical and financial decisions. Ethically this alternative is the virtually appropriate. The customer contacted the company to provide a product to be utilize in the South American schools. It would be unethical to provide the customer with a product that is below the company and country standards even though they are not violating the South American standard. The customer chose this company over a foreign company to give a quality and rubber eraser product.This recommendation will positively affect the company because they will possibly become more favorable in the eyes of the customer, with the possibility of more business in the future from them and their business relations.This option was chosen not only for company recognition, but withal to save children from a potentially hazardous experience. This option will b e a great cost to the company, but the positive experience from both the customer and employees. By creating a culture of wanting to do what is right will help future sales and the company will lingeringly earn the loss in funds back over time.Customer relationships Considering the outcome on the customer relationship is an important part of the decision making process. We have to look at ourselves how will the customer feel about our decision, how will it influence them and how will it influence the company? By choosing alternative 2, to replace the whistles, the company will look favorably to the customer, being the school buying the whistles. Though the company will merely be providing the product that was originally agreed upon for the sign sale, the customer will realize that the company is sacrificing to replace the whistles and they will go away with a positive relationship with the company. This experience is sure to surrogate future business from the customer because of the positive experience they experienced. They will also be more likely to recommend the company to their peers and the company could deliver the goods substantial business from the experience.The children who would be ultimately affected by the quality of the whistles will feel good about receiving a quality, non-hazardous product, and the parents of the children will be grateful knowing that the company behaved ethically. This could also create future business for the company by providing the children and parents with a positive experience from the company.The company employees will see the standard of ethics portrayed by the company and it will reflect in their work. By giving an example of a high ethical standard it is likely that employees will take greater rob in their work which will affect the company in a positive way. The companys decision will affect aggregate stages of people, their feelings, thoughts, and behaviors will help the company in the long run to be cured _ or_ healed the loss taken from replacing the whistles. The financial gains will be gradual yet immeasurable in the long run of creating a company with a superior ethical standard. societal Responsibility In a corporation, social responsibleness is behaving ethically as individual workers and together as a company to be sensitive toward social, cultural, economic and environmental issues. This pith that the company doesnt always do whats best for its self-importance but rather do what is best for their environment, customers, employees, culture, etc.Social responsibility is a big part of the decision making process because decisions made by the company not only affect the company alone, it affects employees, the economy, the customers, and the environment. These decisions and methods are important when considering long-term business operations.The decision making process for the situation had many factors involved. The most noticeable factor was the cost of replacing the lower qual ity whistles with a product that is up to the companys standard and isnt potentially hazardous. There was multiple ways of looking the worry ignoring it, saving the company money and hoping there was not issues with the product, or there was the option to replace the product with something the company could be proud of, a product that had no hazards for use by children, and doing what was appropriate ethically for the situation.Social responsibility played a major part in the decision to use alternative 2 and replace the order with whistles that didnt have high amounts of lead. The choice to do what is best for the customer, environment, and the kids of the schools outweighed the option to save the company time and money.